Shipping & Delivery
Orders are usually processed and shipped within 1 business day from the date of purchase, excluding weekends and holidays. Delivery time may be 4-10 working days depending on your delivery location. Processing times may extend during peak seasons or promotional periods, and we appreciate your understanding.
We offer free shipping on orders above $75. For orders below $75, a shipping cost of $6.95 will apply.
Delivery times vary depending on your order’s destination. Please be aware that unforeseen circumstances such as weather delays, customs processes, or carrier issues may affect delivery times.
Once your order has shipped, you can track it at any time via our tracking page.
If you need to update the shipping address for an order after it’s been placed, please contact us as soon as possible. We’ll do our best to accommodate your request, but we cannot guarantee changes once an order is in the shipping process.
To deliver your order as smoothly and securely as possible, your package are sent from our logistics hub in Hong Kong. This routing is a standard industry practice for high-value goods and helps us navigate international customs and tariffs efficiently while ensuring:
- Fast, reliable worldwide shipping
- Accurate end to end tracking
- Lower carbon emissions through consolidated shipments
For any enquiries, please do not hesistate to reach out to our customer service and we will get back to you within 24 hours.
Email us at support@petaloom.co